Refund Policy

1. Digital Product Refunds

Due to the nature of digital products, all sales are generally final. However, we understand that issues may arise, and we have the following refund policy:

Eligible for Refund:

• Product does not match the description provided
• Product is corrupted or cannot be downloaded
• Duplicate purchase due to technical error
• Unauthorized transaction on your account

Not Eligible for Refund:

• Change of mind after purchase
• Product works as described but doesn't meet expectations
• Failure to read product description before purchase
• Compatibility issues with your device/software

2. Refund Process

To request a refund, please follow these steps:

1. Contact our support team within 7 days of purchase
2. Provide your transaction ID and reason for refund
3. Our team will review your request within 2-3 business days
4. If approved, refund will be processed to your original payment method

3. Processing Time

Approved refunds will be processed within 5-10 business days. The refund will appear in your mobile money account or original payment method.

4. Vendor Refunds

If a refund is approved, the corresponding amount will be deducted from the vendor's wallet balance. Vendors will be notified of any refunds processed for their products.

5. Dispute Resolution

If you disagree with a refund decision, you can escalate the matter to our support team. We will review all cases fairly and make decisions based on our terms of service and applicable laws.

6. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: info@bluepay.sbs
• Phone: +254 742 783 614
• Contact Form: Contact Us